But 62% of enterprises don't want to build agents themselves — they prefer partners to help.

Capgemini just published a comprehensive study of 1,500 companies, and the message for ecosystem leaders is clear: the agentic revolution will be partner-powered.

Agentic AI Adoption Numbers are Mirroring Gen AI

Agentic AI implementations jumped 3.5x in just one year, mirroring Gen AI's trajectory. Today, 14% of organizations have started implementing AI agents, with another 23% running pilots.

For partners, this represents the biggest opportunity since cloud migration.

Partners Are the Preferred Path

The data reveals a clear preference:

• 62% want to partner with solution providers (Salesforce, SAP, ServiceNow) and system integrators

• Only 33% plan to build agents in-house

• 53% prefer hybrid approaches combining external solutions with internal development

Most Enterprises Simply Aren't Ready to Go It Alone:

• Over 80% lack mature AI infrastructure

• Fewer than 20% have high data-readiness

• Half don't understand AI agent capabilities well enough

These gaps create significant opportunities for partners who can bridge the knowledge and capability divide.

Trust Is the Critical Factor

Trust in fully autonomous AI agents has dropped from 43% to 27% year-over-year (Capgemini). The top factors that could improve trust are demonstrated accuracy and reliability (52% of respondents).

Notably, 69% cite human oversight as their primary risk mitigation strategy.

This is where partners add irreplaceable value — you're not just implementing technology, you can help with trustworthy execution.

The Infrastructure Is Ready

The infrastructure for partner-delivered agentic solutions is now live across every major clouds and platform.

• Amazon Web Services (AWS) just launched AI Agents and Tools in AWS Marketplace

• Google Cloud introduced its AI Agent Marketplace earlier this year

• Microsoft also rolled out Agent Store in addition to Azure AI Foundry

• Salesforce and ServiceNow are building comprehensive agent platforms

Where to Focus

Organizations expect highest agent adoption in:

• Customer Service (56% within 12 months)

• IT - Coding and Operations (51%)

• Sales (47%)

These functions offer the clearest near-term opportunities.

The Bottom Line

In three years, organizations expect AI agents to evolve from tools to "team members within human-supervised teams." They'll handle 25% of business processes with Level 3+ autonomy.

The opportunity is massive, and enterprises need your expertise to navigate data challenges, infrastructure gaps, and trust barriers.

What's your agentic AI partnership strategy?