"what we're seeing is the agents are a lot more collaborative, and more team oriented, and more results oriented than people. So this is gonna be a real fun one to watch."

This isn't just hype —it's backed by the company's results. ServiceNow hit $12.7B annual revenue run rate growing at 22.5% in Q2 '25, with remaining performance obligations (RPO) surging 25.5% to $24B, showing customer commitments. (How RPOs work is here)

At this scale, ServiceNow is striving to evolve into an AI operating system, become the most open and integrated ecosystem, while aggressively expanding its partnerships.

ServiceNow has recently transformed its partner program

It increased partner incentives ~4X in January to fuel growth and simplified its partner program and infused it with AI in June.

The company added 400+ new partners in the last year, to the new 2,500+ total.

Partners not only handle 95% of implementations, but participate across the entire GTM and co-innovation. When they leaned on partners to build Agents, in just 3 months 50+ partners built 147 Agentic AI solutions on its platform.

This ecosystem isn't siloed; it's deeply integrated with hyperscalers

ServiceNow's CEO emphasizes openness in Q2 call:

"We're the only ones that cooperate with all three of the hyperscalers, Oracle too. Think any cloud, any data source, any LLM model, all of them, they're all good."

This approach shines in closing deals:

“AWS is number 1 and number 4 biggest deal ever in the enterprise with ServiceNow customers running an AWS.” - he reflected on Q4.

ServiceNow then expanded Amazon Web Services (AWS) collaboration for AI acceleration, making more solutions available on AWS Marketplace. Google Cloud integrations followed, launching on GCP marketplace to “address demand from global enterprises”.

Recent progress reinforces partner-centric strategy

In Q1 ‘25, CEO highlighted Agent-to-Agent focus:

“Agent-to-agent communication is what we have now done with Google…, and we're doing that with AWS, Microsoft, and others. That might require multiple configuration between different products…, but we are seeing that also going out in less than few months.”

In Q2 McDermott stressed ecosystem-wide collaboration:

"It's the customer that's driving this. And when they hear, oh, any cloud, any data source, any LLM model, any agent, we cooperate with the whole ecosystem so all of your investments are secure on our clean pane of glass across the enterprise, that's when they realize it's a different company I'm dealing with here."

ServiceNow is betting to make AI agents core to workflows, not just add-ons. As customers need to deploy agents to orchestrate across systems, this requires more collaboration than ever.